Privacy Policy

PRIVACY POLICY

Privacy Policy

www.britanniamonitoringsystems.com (the "website") is owned and operated by Britannia Monitoring Systems Limited. a company registered in England and Wales with the registration number 7327852. The registered office is Britannia Monitoring Systems, 44E Dukesway, Teesside Industrial Estate, Stockton-On-Tees, TS17 9LT
Britannia Monitoring Systems Ltd. is committed to ensuring that your privacy is protected, and understand that you need to know exactly what we are doing with your data – after all, it’s yours, not ours.

This Privacy Policy explains how we use the information we collect about you, how you can limit the use of that information and the procedures we have in place to safeguard your privacy.

Please contact us on sales@britanniamonitoringsystems.com if you have any questions about this Privacy Policy, or are at all concerned about the privacy of your data.

About This Privacy Policy

In this Privacy Policy, the terms “we”, “our” and “us” mean Britannia Monitoring Systems Limited and the terms “you” and “your” mean you as a user of this website or as a customer. We occasionally modify this Privacy Policy and will post any changes to this page so that you are always aware of any changes.

This version was last updated on 18 May 2018.

Here's everything you need to know

  1. Who we are in the data collection process
  2. What personal data are we collected from you?
  3. How do we collect your personal data
  4. How we use your data
  5. Who will your data be shared with?
  6. How do we keep your data secure?
  7. How long do we keep your data for?
  8. What happens if you don’t want us to hold your data anymore?
  9. Your legal rights
  10. What we may need from you
1. Who we are in the data collection process

Britannia Monitoring Systems Limited is the “data controller” and is responsible for your personal data. If you are at all concerned about the privacy of your data, please contact us using the details set out below.

Email: sales@britanniamonitoringsystems.co.uk

Phone: 01642 438 432

Postal Address: Britannia Monitoring Systems, Unit 12 South Tees Business Centre, Enterprise Court, Middlesbrough, TS6 6TL.

2. What Personal Data Are Collected from You?

When you place an order, request a product catalogue or provide customer feedback using our website, we need to collect personal information such as your postal address, e-mail address, telephone number and bank account details etc. We gather this information to allow us to deal with your request.

The relevant information is then used by us,  to provide you with the products or service you have requested and to communicate with you on any matter relating to the provision of the service in general.

We may collect, store and transfer different types of personal data about you which we have grouped together as follows:

Identification data such as title, first name and last name
Contact data such as billing address, delivery address, email address and telephone numbers
Transaction data includes details about payments to and from you and other details or products and services you have purchased from us
Financial data includes bank account details
Profile data includes purchases or orders made by you, your interests, preferences, feedback and survey responses. Information about how you use products, and services
Marketing and communications data includes your preferences in receiving marketing from us and your communications preferences.

Please be assured that we never share your data with third parties unless you give us permission to do so. 

3. How Do We Collect Your Personal Data

We collect data from you in a lot of different ways, such as:

Information you give us

You may give us your identity, contact and financial data by filling in data entry forms on our website, or by corresponding with us by phone, email, post or otherwise. This includes the personal data you provide when you:

Make an initial enquiry regarding our products or services;
NB: We store your information securely via Really Simple Systems CRM that complies with General Data Protection Regulation (GDPR) and on peripheral/networked hard drives and PC's. The information you give us may include your name, postal address, email address, telephone number, mobile number, payment information and any documents you may upload containing your personal information. We may also collect and process records of any correspondence and communications with us and telephone calls may also be recorded.

Completing of service sheets and other physical documentation;
NB: Information gathered via this method is held securely in a customer filling system, backed up to a peripheral/ networked drives and transferred to Really Simple Systems CRM. The information you give us may include your name, postal address, email address, telephone number, mobile number.

Customer feedback via our website (completed at the end of a site visit);
ND: We store this information in Google Sheets. The information you give us may include, name, email address.

Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

When remote support is provided via TeamViewer software technical information, including the internet protocol (IP) address used to connect your computer to the internet, operating system and platform may be collected.

4. How we use your data

Below describes of all the ways we plan to use your personal data, and the legal basis we rely on to do so. 

To allow us to perform our contract with you: When you purchase services from us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract, we will need to collect and process your personal information, including payment information. Failure to provide the requisite personal information prior to, during the work including payment information on entering into the contract or objecting to this type of processing / exercising your deletion rights will mean that we cannot provide our services to you.

To allow us to exercise our legitimate interests as a data controller: We rely on our legitimate interests as a data controller to process the personal information that you provide to us on purchase orders, service sheets or through any otherwise, and to process personal information that we collect from . It is in our legitimate interests as a business to process the above information in to order administer that our content is presented to you effectively and securely.

Marketing

We will only contact you with marketing material if you give us permission to receive our communications. Every time we send out marketing communications, we give you the opportunity to unsubscribe.

When we are running a marketing campaign, we may use your Identity, Contact, Technical and Profile Data to select what we think you may want or need, or what may be of interest to you.

You will only receive marketing communications from us if you have selected this in your preferences.

Please be assured that we never share your data with third parties unless you give us permission to do so. 

Unsubscribing

You may ask us to stop sending you marketing communications at any time by using the “Unsubscribe” links on any emails or marketing messages you are sent. You can also contact us at any time to have your data completely removed from our systems.

Where you select to unsubscribe out of receiving marketing messages, this will not apply to personal data you have provided to us as a result of a product/service purchase.

Change of purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Who Will Your Personal Data Be Shared With?

We may need to share your personal data with the third parties set out below for the purposes set out in the table above.

External third parties

Companies that we have specifically selected and work closely with to repair, develop and manufacture products and services.

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

Third parties who we collaborate with in relation to prize draws or promotions.

6. How Do We Keep Your Data Secure?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We restrict access to your personal data to employees or other third parties who have a business need to know. They will only be able to process your personal data with our permission and instruction and they are subject to a duty of confidentiality.

We have in place, sufficient procedures to deal with any suspected personal data breach and will notify you at the earliest opportunity and any applicable regulator of a breach where we are legally required to do so.

7. How Long Do We Keep Your Data For?

We only keep your data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we are required to keep basic information about our customers, such as Contact, Identity, Financial and Transaction Data, for six years after they cease being customers for tax purposes.

8. What Happens If You Don't Want us to Hold Your Data Anymore?

You may at any time, request erasure of your personal data from our systems.

You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing where we have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

9. Your Legal Rights

When it comes to your personal data, you have the following rights to:

Right of Access
You have a right of access to the personal information that Britannia Monitoring Systems holds about you, and/or the right to be given a copy of the data undergoing processing.

Right of Rectification
You have the right to request that Britannia Monitoring Systems corrects any personal data if it is found to be inaccurate, incomplete or out of date.

Right to Erasure 
In certain circumstances, you may have the right to request your personal data is erased.

Right to Restriction of Processing
You have the right, where there is a dispute in relation to accuracy or lawfulness of processing of your personal data, to request that a restriction is placed on further processing.

Right of Portability
You have the right to request Britannia Monitoring Systems provide you with your personal data and where possible, to transmit that data directly to another data controller. However, this only applies to data that you have provided to us and not to all the information that Britannia Monitoring Systems holds about you.

Right to Object to Processing
In certain circumstances, you may have a right to object to the processing of your personal data.

Right of Complaint
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us in the first instance.

If you wish to exercise any of these rights, please contact us. You will not be required to pay a fee to access your personal data, or to exercise any of the other rights.

However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We are required to respond to all requests within 30 days. Occasionally it may take us longer than this to respond if your request is particularly complex or you have made repeated requests. In this case, we will notify you that we have received your request and keep you updated.

10. What We Need From You

It is important that the data we hold about you is both current and accurate. Please inform us if your personal data changes during your relationship with us.

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