The Level 1 - Silver includes the service plan from the level 0 - Bronze package as well as a maintenace plan.

The maintenance plan provides;

• Faulty items repaired at no additional cost.
• Site attendance within 5 days from notifying Britannia
• Technical support telephone, email and remote support
• 1 x Reduced rate call out day included

Exclusions apply - these are detailed in the quotation. Items requiring repair may need to be removed from site.

The Level 2 - Gold is our priority maintenace plan which includes the service plan from the level 0 - Bronze package as extended warranty and priority support.

The maintenance plan provides;

• Extended Warranty - New for old if items cannot be repaired
• Priority site attendance within 2 days from notifying Britannia
• Priority technical support telephone, email and remote support
• 2 x Reduced rate call out days included

Exclusions apply - these are detailed in the quotation. Items requiring repair may need to be removed from site.

The Level 3 - Platinum is our most comprehensive maintenace plan which includes the service plan from the level 0 - Bronze package as extended warranty and priority support.

The maintenance plan provides;

• Extended Warranty - New for old if items cannot be repaired
• Critical site attendance within 24 hours from notifying Britannia
• Critical technical support telephone, email and remote support
• 4 x Reduced rate call out days included
• Members Discount - 20% Discount on all orders during the contract period. (Exclusion apply)
• Sensor Replacement- The supply of up to 5 temperature sensors

Exclusions apply - these are detailed in the quotation. Items requiring repair may need to be removed from site.